Welcome to Numa by Arcanum

Your AI-Powered Knowledge Assistant

Overview

Numa is your intelligent assistant powered by Amazon Q, designed to help you quickly and securely find information from your organisation's knowledge base, with the ability to link where answers have come from if asked.

This guide will help you get the most out of your interactions with Numa.

• Numa combines the power of AI with access to your organisation's knowledge base
• When you ask a question, Numa searches through both:
  • A specific set of relevant documents in your company's specific knowledge base
  • General knowledge from its AI training

This means you get accurate, contextual answers specific to your organisation

Understanding What Numa is Most Helpful for

How it works:

• Numa reads through documents in your knowledge base like a human would
• It looks for relevant information and context related to your question
• It provides answers based on the specific documents it finds most relevant
• Numa is great for answering questions like:
  • "What is our policy on..."
  • "How do we handle..."
  • "What's the process for..."
  • "Tell me about our approach to..."

Important to keep in mind:

• Numa shouldn’t be used as a database query tool. This is because Numa finds an initial set of documents that it determines are most relevant to your question, and then it forms its answer based only on these most relevant documents.
• Avoid trying to use Numa to help with these types of tasks:
  • Generate complete lists of all items in your system
  • Perform statistical analysis across all documents
  • Guarantee it has found every single mention of a topic
  • Create summaries of all data across the entire knowledge base

Best Practices when Asking a Question

1. Be Specific

✅ Good: "What is our refund policy for enterprise customers?"

❌ Less effective: "Tell me about refunds"

2. Provide Context When Needed

✅ Good: "I'm working with a client in the healthcare sector. What security compliance documents do we need?"

❌ Less effective: "What documents do I need?"

3. Break Down Complex Queries

Instead of asking one complex question, break it into smaller, focused questions:

✅ Good:

1. "What are the steps to initiate project onboarding?"
2. "What documents are required for compliance?"
3. "Who needs to approve the project?"

4. Follow-up for Clarification

• If Numa's answer isn't clear, ask follow-up questions
• Use phrases like "Can you elaborate on..." or "Please explain..."

Tips for The Best Outcomes

1. Citation Requests
   • Ask Numa to provide sources: "Can you show me where this information comes from?"
   • Request specific document references: "Which policy document contains this information?"
2. Verification
   • Always verify critical information against official documentation
   • Use Numa's responses as a starting point for sensitive or crucial decisions
3. Format Specifications
   • Request specific formats: "Can you provide this as a bullet point list?"
   • Ask for step-by-step instructions when needed

Common Use Cases

1. Finding Policies and Procedures

   "What is our current process for handling customer escalations?"
   "Where can I find our latest security protocols?"
   
   

2. Technical Information

   "How do I set up two-factor authentication for my account?"
   "What are the system requirements for our latest software release?"
   
   

3. Customer Support

   "What are our SLA terms for Premium tier customers?"
   "What troubleshooting steps should I recommend for [specific issue]?"
   
   

Important Notes

1. Emphasis on Confidentiality
   • Your organisation's knowledge base is stored within your private and secure AWS environment. This means that the data you store in knowledge bases or upload into the chat will only be seen/accessible by you and your company.
   • Always follow your organisation's security policies when uploading your knowledge to your AWS environment.
2. Accuracy
   • While Numa strives for accuracy, always verify critical information
   • For legal or compliance matters, consult appropriate departments
3. Real-time Information
   • Numa's knowledge is based on the core LLMs training data and information in your KB. If you uploaded a file into Numa it will only be able to answer questions from that file during your chat session and will not be a part of your knowledge base accessible to others after the fact. Similarly the models will not use any data your uploaded or have stored in your knowledge base for training purposes.
   • For very recent updates, make sure to update your knowledge base to include the latest documentation.

Getting Help

• If you encounter any technical issues, have questions about Numa's capabilities, or want to provide feedback, please contact: [email protected] and we will get back to you within the next working day.

Summary: Do's and Don'ts

Do's:

• Frame questions clearly and specifically
• Provide relevant context
• Ask for clarification when needed
• Verify important information

Don'ts:

• Share sensitive personal or customer information
• Rely solely on Numa for critical decisions
• Assume all information is current without verification